Contact Us
At Cobourg Bingo, we're committed to providing a safe and enjoyable gaming experience for all our patrons. If you have any questions or concerns about our games, services, or policies, please don't hesitate to reach out. Our dedicated team is here to help.
Customer Support Availability
Our customer support team is available on-site during operating hours:
Monday-Saturday: 6:00 PM - 11:00 PMSunday: 1:00 PM - 6:00 PM
Please visit our front desk to speak with a representative.
Live Chat Support
Unfortunately, we do not have live chat support available on our website. However, you can still reach out to us through the contact form below.
Email Support
You can also email us. We'll respond as soon as possible during operating hours. Please allow 4 hours for an emailed response during peak periods.
Help-Centre Access
We recommend visiting our Help Centre to find answers to frequently asked questions about our games, services, and policies.
Verification or Account-Help Support
If you need assistance with account verification, please visit our front desk in person. We'll be happy to help you complete the process.
Responsible Gambling Assistance
Cobourg Bingo is committed to responsible gaming practices. If you're concerned about your own or someone else's gaming habits, please don't hesitate to reach out to us. You can contact ConnexOntario helpline or the Ontario Problem Gambling Helpline.
We also offer on-site counseling services and referral assistance.
Technical Support
If you're experiencing technical difficulties with our mobile app or website, please visit the Help Centre for troubleshooting guides. If your issue persists, feel free to contact us through email or phone.
Complaint or Dispute Guidance
In case of a dispute or complaint, please contact our customer support team. We'll do our best to resolve the issue fairly and promptly.
Communication Response Expectations
We strive to respond to all inquiries within a reasonable time frame. However, please note that response times may vary during peak periods.
Account-Security Assistance
For any account security concerns or issues with login credentials, please contact us.
Mobile and Desktop Support Accessibility
Our mobile app is available for download on the App Store and Google Play. Our website is optimized for desktop use and offers a responsive design.
Multilingual Support
We offer multilingual support in English and French. If you require assistance in another language, please don't hesitate to ask us when contacting our customer support team.
Preferred Contact Methods
The best way to contact us is through email or phone during operating hours. You can also visit our front desk in person for assistance.
General Support Workflow
If your issue requires technical expertise, we may direct you to our Help Centre for troubleshooting guides. If not resolved, please don't hesitate to reach out to us via the support channels above.
We appreciate your feedback and will do our best to resolve any concerns or issues promptly and fairly. Thank you for choosing Cobourg Bingo!
